Frequently Asked Questions

We offer Free Standard Shipping (5-7 business days) on all US orders. Delivery times begin from the ship date, not the order date. Orders are typically processed within 1-2 business days.

Yes, we ship to the United States, Canada, United Kingdom, Australia, and New Zealand. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history, or by visiting our Track Your Order page.

Please contact our customer care team immediately if your package appears to be lost or arrives damaged. We'll work with the carrier to resolve the issue and ensure you receive your order.

We accept returns within 10 days of delivery for unworn, unwashed items with original tags attached. Items must be in their original condition and packaging. Return shipping is free for US orders.

Log into your account and go to Order History, or contact our customer care team. Select the items you wish to return, print your prepaid return label, and drop off your package at any authorized shipping location.

Once we receive and approve your return, refunds are processed within 5-10 business days to your original payment method. The timing of when the refund appears in your account depends on your bank or credit card company.

For the fastest service, we recommend returning your original item and placing a new order for the desired size. This ensures you get your new item quickly while inventory is available. You can also contact us for a direct exchange.

Please refer to our Size Guide for detailed measurements. We recommend measuring yourself and comparing to our size charts for the best fit. If you're between sizes, we generally recommend sizing up.

Our pieces are designed to fit true to size based on our size chart. Some styles may have specific fit notes (relaxed, fitted, oversized) which are noted in the product description.

No problem! You can return or exchange items within 10 days of delivery. Items must be unworn with tags attached. See our Returns & Exchanges section for more details.

Each garment comes with care instructions on the label. For detailed guidance by fabric type, please visit our Care Instructions page. When in doubt, dry cleaning is always a safe option for delicate pieces.

We use high-quality fabrics including organic cotton, silk, linen, sustainable viscose, and recycled materials. Specific fabric content is listed in each product description.

No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping addresses, view your order history, and receive exclusive offers.

Click 'Sign In' and then 'Forgot Password'. Enter your email address and we'll send you a link to reset your password. If you don't receive the email, check your spam folder or contact customer care.

We take your privacy seriously. Your personal information is protected using industry-standard security measures. We never sell your data to third parties. Read our full Privacy Policy for details.